Shipping policy

Last updated: November 14, 2026

Delivery time

Orders are typically delivered within 5–13 business days from the day you place your order. Business days are Monday to Friday, excluding public holidays.

Order processing

Orders are processed and handed to the carrier as quickly as possible. Once your order ships, you will receive an email with your tracking number so you can follow it the whole way.

Delays

Delivery times are estimates. Carrier delays, weather or peak seasons may occasionally cause orders to arrive later than expected. If your order hasn't arrived within 13 business days, email us and we'll look into it.

Address accuracy

Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.

Lost or damaged packages

If your package arrives damaged, please see our Refund policy. If tracking shows your package as delivered but you can't find it, contact us and we'll help.

Contact

Email rimnovateam@outlook.com with your order number for any shipping questions.