Refund policy
Last updated: November 14, 2026
Every RIMNOVA™ set is checked before it ships. Because of this, we only offer refunds or replacements if your order arrives damaged or you received the wrong item. We do not accept returns for change of mind.
Damaged or incorrect items
If your order arrives damaged or incorrect, email us at rimnovateam@outlook.com within 7 days of delivery with:
- Your order number
- Clear photos of the item and the packaging
- A short description of the problem
Once we review your request, we will send you a free replacement or issue a refund to your original payment method. Approved refunds are usually processed within 5–10 business days, depending on your bank.
Not eligible for a refund
- Change of mind or ordering the wrong color
- Damage caused by improper installation, misuse or accidents after delivery
- Requests made more than 7 days after delivery
Questions
Contact us anytime at rimnovateam@outlook.com.